Ground, Belfast

• Currently 2/5 stars.

20/02/11

Am a regular ‘Ground’ Customer, I’m well aware of their standards. This is the only one I’ve ate in, in Belfast however where I expected better! First visit here was very good, however by the second visit, less than a month later, the standards had fallen! I don’t know if it had been taken over by new management so soon at that stage, but it definitely wasn’t the same as before.

First of all, the scones were self-service (not the case or as far as I am aware in the other stores). I was asked if I wanted the scone heated, and after the member of staff finally got her act together… I finally got seated to find the scone hadn’t been heated at all (must’ve put it in the microwave and forget to actually heat it), nor had I been given a cup for my tea!! When I returned to ask for the scone to actually be heated (and for a cup!), the scone was returned practically rock hard (overheated this time).

To add to this, the other staff were just sitting about talking. I know it wasn’t a busy morning by any means, but it just looks so unprofessional.

I’ll be visiting another of the Belfast stores in future! Looking forward to that though, as I love ‘Ground’ :)

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• Currently 5/5 stars.

11/02/11

Has to be the nicest cafe in Belfast, books and coffee and the most amazing lemon drizzle cake . Visited it a few times always good, love the music, only complaint would be that its very busy but worth the wait,

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• Currently 5/5 stars.

12/05/10

Nice little spot that you’d hardly know about from the street. Quiet and comfortable, and free wifi means it’s a good place to set up your laptop and work for a while.

Coffee is good (and a regular is pretty large). Had to remind the barista after a while that I had ordered a bagel, but I wasn’t in a hurry so no big deal.

Staff are friendly and the place is clean and well looked after. Being located in Waterstones makes it feel a bit like you’re in a library, so it has that nice quiet and relaxed feel to it. Recommended.

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• Currently 5/5 stars.

10/04/10

Excellant spot, was in their store in Next, coffee was exceptional and had a fab morrocan lemon chicken soup, free wifi and great staff, my new fav!

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• Currently 4/5 stars.

15/03/10

Had coffee and cake here yesterday.  Found it great price wise (latte and carrot cake for me, milkshake and brownie with ice cream for my son - £6.50ish).

It’s also a nice spot; it was quiet enough during out visit (on a Sunday) to leave our shopping bags at the table and go for a wander round Waterstones.

Will definitely be back.

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• Currently 3/5 stars.

28/09/09

Nice place located on 1st floor of Waterstones. Had a lovely spicy chicken panini, although took a while for it to be prepared.

The muffins and various tray bakes look delicious too. Would recommend along with a trip to Waterstones for some good reading.

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